Editors’ note | Francisco Dias & Joanna Kosmaczewska
The effect of tourists’ perceptions of a tourism product on memorable travel experience: implications for destination branding | Eddy K. Tukamushaba, Honggen Xiao & Adele Ladkin
Customer delight: perception of hotel spa consumers | Anabela Elias-Almeida, Francisco Javier Miranda & Paulo Almeida
The impact of other customers and gender on consumer complaint behaviour in the Ecuadorian restaurant setting | Alei (Aileen) Fan, Hubert B. Van Hoof, Sandra Pesantez Loyola, Sebastián Calle Lituma & Marlene Jaramillo Granda
The index of tourist satisfaction with Lithuania | Lina Pilelienė & Viktorija Grigaliūnaitė
Role of tour guides on tourist satisfaction level in guided tours and impact on re-visiting intention: a research in Istanbul | Mehmet Yavuz Çetı̇nkaya & Zafer Öter
Does tourism contribute significantly to the Greek economy? a multiplier analysis | Evangelia Kasimati
Risk management for sustainable tourism | Mert Ural
BOOK REVIEW
Cultural tourism – Hilary du Cros and Bob McKercher | Nikola Naumov