Editor’s note | Francisco Dias & Sofia Eurico

Tourism jobs and subjective well-being at work: a cross-national analysisMarlena A. Bednarska

Employee behaviors creating customer satisfaction: a comparative case study on service encounters at a hotelOguz Turkay & Serkan Sengul

Cooperation with the environment as one of the basic elements concerning the activity of the present-day DMOJacek Borzyszkowski

The role of social embeddedness in tourist region cooperationKatarzyna Czernek

Event tourism analysis and state of the artJosé Manuel Hernández-Mogollón, José Antonio Folgado-Fernández & Paulo Alexandre Oliveira Duarte

Segmenting wine festival attendees by level of wine knowledge to enhance future destination marketing strategies  | Harsha E. Chacko & David Pearlman

The economic impacts of subculture events and the relation with local tourism development: the case of steel warriors rebellion Barroselas metalfest in northern PortugalJorge Coelho & Miguel Brázio

Examining the importance of culture, gender and individual differences in customersA. Scott Rood & Joanna Dziadkowiec